FAQ
Q: I'm all about shopping small. Are you a small business?
A: I'm as small as you can get baby. I design, cut, sew, stuff, and pack all the products and orders myself! (With occasional help from some family.) When you shop with me, you can pat yourself on the back for supporting a small, WOC owned business and are personally helping me make my small business and creative dreams come true!
Q: I decided that I no longer want my order. Do you accept returns?
A: Absolutely! I accept any non-damaged returns within 14 days of purchase. Postage is non refundable, but I will provide a paid label for you to return the product back to me. Digital orders cannot be refunded and are final sale.
Q: Loving the plush! But, I just discovered that a seam is torn. What can you do?
A: I am happy to fix that for you! Just send me a message and I will patch your plush up for you!
Q: I own a store and am interested in carrying your product. Do you wholesale?
A: Yes I do! Please feel free to email me at jane@janiexy.com to get a conversation started!
Q: How did you get started in making plush toys?
A: Although I grew up watching my parents sew, I never really knew how to do it myself. After our niece was born, I was determined to make a plush that she could grow up with and go on adventures with, just like I did with my sister. I started my studying patterns for basic shapes like balls and started evolving the basic shapes into more complex ones all while finding my own personal style along the way.
Q: Did you go to school to study design or toy making?
A: I didn't! When I started college, I wasn't sure what I was going to major in. I had no idea what I was going to do with my life actually. I just knew that I wanted a business and that I wanted freedom to create things. After a year of college at a university, I decided that I didn't want to keep spending my parents' hard earned money to figure it out, so I dropped out and continued studying at a community college and teaching myself new skills during that time. After lots of different trials of products (from silkscreening t-shirts to making paper goods and many things in-between), I started making plush toys and haven't looked back. Since then, aside from my own line, I've also been able to work with companies like American Apparel, KCRW, Maker, and now work full time at the Walt Disney Company designing their plush.